Sending an E-mail to us
Managing and supporting the railroad related content of the websites at TrainWeb has always been an unpaid all volunteer effort. As of January 1, 2013, the volunteer nature of this effort was made official by turning responsibility of this effort over to the American Passenger Rail Heritage Foundation (APRHF), a 501(c)(3) non-profit organization. Mostly it will still be the same people volunteering their time and effort that have been doing so for the past several years. They will just be wearing an APRHF hat instead of a TrainWeb hat. However, the product of these efforts will continue to be found at TrainWeb.com, TrainWeb.org, and the many other railroad related websites hosted free by TrainWeb LLC.I knew it was only a matter of time before my e-mail box would enter a full state of "melt down" and it has finally happened! I now receive more e-mail messages each day than I can ever hope to answer, over 2000 messages per day! The sad part is that only about 50% of those messages can be classified as "junk" mail. The other 50% deserve an answer, but there is no way that I can even read that many messages each day!
The purpose of this page is to try to reduce the amount of e-mail that I get each day while attempting to still provide you with the information that you are seeking. This page will offer suggestions on how to find the information that you are seeking at TrainWeb and from other resources. Don't worry though! If you still want to send e-mail directly to me after browsing through this page, I've provided a way for you to do that below.
I hate to send people away empty handed that have requested help from me. Thus, I have composed a list of common requests that I receive and where you might find other sources of answers to your questions:
There are certain e-mail messages that take priority and will get a prompt response from me. E-mail messages from TrainWeb sponsors will be read and answered promptly. I will also rapidly investigate any problems that are reported about any aspects of TrainWeb that are not operating properly. Click here to send e-mail to TrainWeb now.
Submitting a rail travelogue to TrainWeb:
I very much appreciate the e-mail that I receive from the visitors to TrainWeb, especially the large number of messages of support for our efforts. Please keep those cards and letters coming! Many of you send me brief notes about your recent rail travels. I very much enjoy reading those, especially when I hear that you were inspired by writings and photos posted at TrainWeb. If you have posted a travelogue to a website, please just e-mail me the specific URL (web address) of your travelogue and not the travelogue itself. I'll post a link to your travelogue fairly quickly! I do need the specific URL of the travelogue and not just the URL of the website where it is posted. If you haven't posted it anywhere, I'd prefer that you send me your travelogue inside the body of an e-mail message rather than as a word document or an attachment. Due to the possibility of viruses attached to e-mail, your travelogue might never be posted if you send it to me as an attachment. Please be very very patient. Due to our lack of staffing, it can sometimes take months before travelogues sent to me get posted. That is why it is best to post your travelogue to a website yourself and then just send me a URL to your travelogue. If you'd like to have your own website hosted free at TrainWeb.org, please click here. You will need to learn about designing and maintaining a website on your own in order to take advantage of this offer. Click here if you wish to submit a rail travelogue for me to read and post to TrainWeb.
I would like to take a trip by rail. Can you help me with my plans?
This is probably the most common request that I get. I would love nothing more than to sit down with each of you and spend hours suggesting which route you should take and why, what you will see along the way, what to expect, what to watch out for, what I liked and didn't like about my rail journey along this route, and much more. That isn't possible for me to do, but over the last few years I have come to know rail tour and travel companies that really know their business. They will be able to take the time to help you with your rail travel plans and they do have the expertise and resources to take care of your travel desires.
The best way to find out more about rail travel along a particular route is to read what others have written about their rail travel adventures. Click here to read more about my rail travels and the rail adventures of other TrainWeb visitors including hundreds of photographs and video clips taken along the way! If you'd like other information about specific rail travel routes, click here.
If you have a question that is not answered above or you would just like to share your rail travel comments with other TrainWeb visitors, please visit the "TrainWeb Rail Travel Forum" at RAILforum.com!
I have a question or suggestion for Amtrak and I don't know how to contact them.
To contact Amtrak, click here. Other Amtrak information can be found at www.amtrak.com. If you wish to send a letter to Amtrak, their address is: National Railroad Passenger Corporation, Washington Union Station, 60 Massachusettes Ave., N.E., Washington, DC 20002, U.S.A. You can reach Amtrak by telephone at 1-800-USA-RAIL (800-872-7245).
I have a question and you probably know where to find the answer for me.
I might know where to begin to look for the information to answer your request, but due to the volume of such requests that I receive each day, I can not answer any questions that require me to search through the web or our files at TrainWeb. If I can answer a question real quick off the top of my head, I will usually do so. Otherwise, I suggest you use the search engine at TrainWeb: RAILsearch.com. Every word on every page of every rail related website hosted on the TrainWeb servers (over 1000 websites!) is indexed at RAILsearch.com! Plus, we have also indexed the top pages of every other rail related website not hosted at TrainWeb that we could find. Click here to use RAILsearch.com to try to find the information you are seeking.
I have rail hobby and other rail collectible items for sale.
I have a news item that I think you should post at TrainWeb.
I'd really appreciate if you could post such items yourself directly to the TrainWeb Rail Forums. That is the best and fastest way to let other TrainWeb visitors know about the news item that you have found. Click here to go the TrainWeb Rail Forums now at RAILforum.com.
I found a mistake on one of the web pages posted at TrainWeb.
Many of you have submitted corrections to errors on various pages at TrainWeb. Spelling is not one of my best strengths. Since I use a raw text editor to prepare my web pages, most of my web pages have not gone through a spell checker. Also, from time to time, the content of a web page might be erroneous or misleading. I have saved all of the corrections that I have been sent. Some web pages have been corrected, but most of the corrections still need to be applied. Except for errors in critically important pages and pages that get a lot of visitors, applying these corrections has a low priority. The corrections will be made eventually, however. If you find an error that you would like to bring to my attention, please click here to send e-mail to me about that item. Please include the exact URL of the page on which you found the error.
I know of another rail related web site. You should add a link from TrainWeb.
Due to the volume of link requests that we get, we have gone to an automated system where you can instantly add your own railroad related link to TrainWeb. Click here to go to RAILlinks.com now and then click on "Submit Link".
I would like to do a link-exchange between my website and TrainWeb.
You are welcome to place a link to TrainWeb.com from your website. You can add a link back to your own site from TrainWeb yourself by following the instructions in the above answer for adding a link from TrainWeb.
I sent a request for a free web account at TrainWeb and have not yet received a reply.
We try to get new free web accounts set up within 7 days of receiving your request. However, a backlog does develop at times and it can sometimes take more than a week to get a free web account created. Please be sure to always include your desired suffix in your free web site request. More than 95% of requests for free rail related web accounts at TrainWeb for individuals and non-profit organizations are granted. Thus, if your web site will be railroad related and you are not engaged in selling on your web site, you are fairly safe to assume that your request will be granted, even if it takes us a few extra days to respond to your request. To review our offer relating to free hosting, see: www.trainweb.org/signup.html.
I am having problems viewing the photographs or ipix images at TrainWeb.
I am having problems viewing the web pages at TrainWeb.
If you are a visitor to our website, we do not provide technical support. However, if you are reporting a problem with the operation of our web site, we will look into that immediately. If we believe that the problem you are experiencing is due to your web browser or your Internet Service Provider (ISP), then we will advise you to contact your ISP for technical help.
If you have your web site hosted free at TrainWeb, we also do not provide technical support except for instructions on how to log into your account and upload files. We also make sure that your website is operational and accessible via the internet at all times. TrainWeb provides you with a "virtual server." That means that your website will behave as though you are on your own web server all by yourself. For more information on technical services provided for webmasters at TrainWeb, click here.
I have railroad related photographs that I could send to you to post on TrainWeb.
I've received a number of railroad photographs from TrainWeb visitors, including a number that have already been digitized and scanned. If you have a collection of railroad photographs that you would like to share with the world, I would really appreciate it if you would take advantage of our offer to provide you with a free web site at TrainWeb and then upload those photographs to your free web site yourself. We will be happy to announce and promote your free web site. To see a number of railfan related web sites at TrainWeb with posted photographs, click here.
For more information about having a rail related website hosted free at TrainWeb, visit: www.trainweb.org/signup.html. Please do keep in mind that you should only post photographs to the web that you have taken yourself, that you have permission to post, or that you have confirmed are clearly in the public domain and not copyright by someone else. Photographs from most books and magazines are copyrighted and can not be posted to the web without permission. You also can not post photographs to your web site from other web sites without the permission of the Web Master of those other sites.
I would like to volunteer to help TrainWeb.
We certainly could use help at TrainWeb, but are not currently in a position to even coordinate volunteers! We hope to eventually be able to take advantage of the efforts of those of you that would like to volunteer. At this time, all we can do is place your name on a list. If you would like your name added to that list, please send us an e-mail with your name, address and phone number along with your e-mail address. Please also include in your e-mail what railroad related and / or web related skills, knowledge and experience you have that might be useful to what we do at TrainWeb. Click here to submit that information.
I am working on a project for school. Can you send me the information that I am seeking or tell me where I can find it?
I frequently get e-mail from students in grade school through advanced degree programs asking me about one aspect or another about rail. Usually these questions are very general and would require a lengthy essay on my part for a proper answer. Unfortunately, the time just does not exist in my schedule to answer these questions one-on-one via e-mail. Instead, I would suggest that students working on school projects should check the TrainWeb Rail Forums at RAILforum.com. Instead of getting just my perspective, students will probably get replies from many people involved and interested in various aspects of rail!
I am the Minister of Transportation for my country and am planning a new passenger rail system for our nation. Can you provide information to me that will help with this process?
I've receive a number of permutations of messages like this, though not always in an easily understandable form of the English language. Since I have neither the resources to answer this request nor even the resources to check the authenticity of the sender, I can only suggest that if you are in this position and have this request, then you should click here to go to TrainWeb's Rail Industry web site at: RAILindustry.com.
I have a suggestion of where to place a RAILcam.
TrainWeb has a limited budget for new RAILcams and we already have a number of locations on our waiting list. However, if you wish to set up a RAILcam yourself, cover all expenses and take care of the equipment yourself, we will be happy to host and promote your railcam images at TrainWeb! The cost of the equipment that we recommend is about $1000, but it includes one high-resolution day/night webcam with the ability to expand up to 6 cameras. If you want us to cover the cost of the equipment, then you will have to get on our waiting list. To be on the waiting list, the location with a view of the rails has to be one that you yourself own or rent and it has to have easy access to electricity and the internet. If you are selected from the waiting list, we'll cover the cost of the equipment and walk you through the setup, but you will have to cover the cost of internet access and electricity. The equipment doesn't use much electricity and it can piggy-back on your existing internet connection since it doesn't take much bandwidth. If you own or rent a good location for a RAILcam, please click here to tell us about it and whether you plan to cover the equipment cost or just want to be placed on our waiting list.
How can I advertise at TrainWeb?
If you have asked about how you can become a paying commercial TrainWeb sponsor and benefit from the large number of visitors that we get every day that are interested in various aspects of rail, then you are probably going to get a very personal reply from us very quickly! But, if that isn't fast enough for you, the following web page will provide additional information about the cost and benefits of being a TrainWeb Sponsor:
If the above suggestions did not answer your question or you still wish to send e-mail to me for any other reason, please click on one of the following links to send e-mail to me:
And last but not least, I want to address the issue of junk mail sent to me. As I mentioned at the top of this page, I receive about 2000 pieces of junk mail each day. Most of those are deleted by automatic filters. If you click on one of the above links to send e-mail to me, a "Subject" line will automatically be added to your message that will help me to sort and prioritize your message. If you send e-mail to me without using one of the above links, then make sure you mention something about TrainWeb or railroads in the subject line. The second method that I use to delete junk mail that isn't handled by my filters is to immediately delete messages that don't have subjects that seem to have anything to do with TrainWeb or railroads. I especially immediately delete message without reading them that have subject lines like: "Don't Delete This Message!" or "Greatest Income Opportunity Yet!". I'd strongly prefer that you click on one of the above links to send e-mail to me, but if you must send e-mail direct without using an above link, then make sure your subject line does say something about TrainWeb or railroads. Otherwise, your e-mail is likely to go direct to the trash bin without ever being read!